Cancellation Policy

Thank you for shopping with lyramart.shop. We understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the conditions under which order cancellations are accepted.

1. Order Cancellation by Customer

You may cancel your order under the following conditions:

  • Cancellation requests must be made within 12 hours of placing the order or before the order is dispatched, whichever is earlier.

  • Once the order has been shipped, cancellation will not be possible.

  • To cancel your order, contact us immediately using the details below with your Order ID and registered contact information.

2. How to Request Cancellation

To cancel an order, please:

Please include:

  • Order ID

  • Name used while placing the order

  • Registered mobile number

  • Reason for cancellation

Our support team will confirm whether your order is eligible for cancellation.

3. Refund for Cancelled Orders

  • If the cancellation request is approved, the refund will be processed to the original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds (if any prepaid amount was paid) will be processed via bank transfer or UPI.

  • Processing time may vary depending on your bank or payment provider.

4. Cancellation by lyramart.shop

We reserve the right to cancel any order due to:

  • Product unavailability or stock issues

  • Incorrect pricing or product information

  • Payment failure or suspected fraudulent transaction

  • Incomplete or incorrect shipping details

  • Delivery not serviceable in your area

In such cases, customers will be notified, and any prepaid amount will be refunded in full.

5. Non-Cancellable Orders

Orders may not be cancelled if:

  • The order has already been shipped

  • The product is customized or made-to-order (if applicable)

  • The order is marked as non-cancellable at the time of purchase

6. Important Notes

  • Repeated cancellations may result in restrictions on future orders.

  • Shipping charges (if applicable) are non-refundable once the order is dispatched.

  • Policy may be updated without prior notice.

Contact Information

If you need assistance regarding cancellation, please contact us:

Trade Name: lyramart.shop
Managed By: Kamal Nalwaya

Email: lyramartshop@gmail.com
Phone: +91 7024730884

Address:
C/O Mallya Nalwaya
Gram Chhapari, Chhapari Kalldevi
Jhabua, Madhya Pradesh – 457661
India