REFUND POLICY

Thank you for shopping with lyramart.shop. We value customer satisfaction and aim to maintain a transparent and fair refund process. Please read this policy carefully before making a purchase.

1. Eligibility for Refund

You may be eligible for a refund if:

  • The product delivered is damaged, defective, or incorrect.

  • The refund request is raised within 7 days of delivery.

  • The item is unused, unworn, and returned in original packaging with tags, invoice, and accessories (if applicable).

  • An unboxing video and clear images are provided in case of damage/defect claims.

Refund requests made after 7 days of delivery will not be accepted.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Used or damaged products (not due to our error)

  • Items marked as Non-Returnable / Final Sale

  • Personal care or hygiene-related items (if applicable)

  • Gift cards or promotional items

  • Shipping and COD charges (unless the error is from our side)

3. Refund Process

To request a refund:

  1. Email us at lyramartshop@gmail.com

  2. Provide your Order ID, registered mobile number, and reason for refund

  3. Attach clear photos and unboxing video (mandatory for damage/defect claims)

Our team will review your request within 2–3 business days.

If approved:

  • Reverse pickup will be arranged (if serviceable), or

  • You may be asked to self-ship the product to our return address.

Refunds are processed only after the returned product passes a quality inspection.

4. Refund Timeline

  • Once approved, refunds will be credited to the original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving correct bank details.

  • Processing time may vary depending on the bank or payment gateway.

5. Order Cancellation Refund

  • Orders can be cancelled within 12 hours of placing the order or before dispatch.

  • If cancelled successfully, the refund will be processed within 5–7 business days.

  • Orders already shipped cannot be cancelled.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us for assistance

7. Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be updated on this page.

Contact Information

Trade Name: lyramart.shop
Email: lyramartshop@gmail.com
Phone: +91 7024730884
Address: C/O Mallya Nalwaya, Gram Chhapari, Chhapari Kalldevi, Jhabua, Madhya Pradesh – 457661, India