SHIPPING POLICY

Thank you for shopping with lyramart.shop. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volume, processing may be slightly delayed. Customers will be notified of any significant delays.

2. Shipping Time

  • Standard delivery time within India is 5–10 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier service availability, and unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • From time to time, we may offer free shipping promotions, which will be clearly mentioned on the website.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

  • You can track your shipment using the link provided.

5. Delivery Partners

  • We work with reliable courier partners to ensure safe and timely delivery.

  • Delivery availability depends on serviceable pin codes across India.

6. Delivery Issues

Please ensure that your shipping address and contact number are accurate. We are not responsible for delivery failures due to:

  • Incorrect or incomplete address

  • Unreachable phone number

  • Refusal to accept delivery

  • Customer not available at the time of delivery

If a package is returned to us due to any of the above reasons, re-shipping charges may apply.

7. Delayed or Lost Shipments

While we strive to deliver on time, delays may occur due to:

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier service issues

  • Government restrictions

If your order appears lost or excessively delayed, please contact us and we will assist you promptly.

8. Damaged Packages

If you receive a package that appears damaged:

  • Record an unboxing video (recommended)

  • Contact us within 48 hours of delivery

  • Provide photos/videos as proof

We will review and arrange a suitable resolution.

9. International Shipping

Currently, we ship within India only. International shipping is not available at this time.

Contact Information

For shipping-related questions or support, please contact:

Trade Name: lyramart.shop
Email: lyramartshop@gmail.com
Phone: +91 7024730884
Address: C/O Mallya Nalwaya, Gram Chhapari, Chhapari Kalldevi, Jhabua, Madhya Pradesh – 457661, India